DOCUMENTS GENERATOR Logo
Back to Homepage

Refund Policy

Last updated: January 2025

1. Overview

At BO Docs, we stand behind the quality of our service and are committed to your satisfaction. This Refund Policy outlines our policy regarding refunds, returns, and guarantees for our beneficial ownership document generation service.

Our refund policy is designed to be fair, transparent, and customer-focused. We offer a money-back guarantee for document rejection while maintaining clear policies for other scenarios.

Please read this policy carefully to understand your rights and our obligations. By purchasing our service, you agree to this Refund Policy.

Our Promise: Document Rejection Money-Back Guarantee

If your CIPC-compliant beneficial ownership documents are rejected by the authorities due to compliance issues (not due to incorrect information provided by you), we will refund your purchase in full.

We guarantee that our documents meet CIPC requirements. If they don't, you get your money back—no questions asked.

2. Document Rejection Money-Back Guarantee

This is our core guarantee and what sets BO Docs apart from other document services.

2.1 What This Guarantee Covers

  • Document Rejection by CIPC: If your generated documents are formally rejected by CIPC due to compliance issues with the documents themselves
  • Compliance Failures: Documents that do not meet CIPC requirements due to errors in our generation process
  • Formatting or Structural Issues: Documents with incorrect formatting, missing required sections, or structural problems
  • Regulatory Compliance: If the documents fail to meet current CIPC regulations and requirements

2.2 What This Guarantee Does NOT Cover

  • Incorrect Information: If you provided incorrect, incomplete, or inaccurate information
  • Missing Documentation: If CIPC requests additional documents beyond the beneficial ownership register
  • Submission Errors: Issues with how or where you submitted the documents
  • Business-Specific Rejections: Rejections based on your company's specific circumstances that require legal advice
  • Changed Requirements: If regulatory requirements change after document generation

2.3 How to Claim Your Money-Back Guarantee

  1. Contact us within 90 days of purchase with proof of CIPC rejection
  2. Provide the official CIPC rejection notice or communication
  3. Clearly identify the compliance issue
  4. Allow us to review and attempt to fix the issue if possible
  5. If the issue cannot be resolved or is confirmed to be our error, receive your full refund

3. Refund Eligibility

Beyond our money-back guarantee, you may be eligible for a refund in these additional circumstances:

3.1 Technical Issues

  • Service is completely unavailable for more than 48 hours due to our technical problems
  • Documents cannot be downloaded due to server issues on our end
  • Major system errors prevent document generation

3.2 Duplicate Purchases

  • Accidental duplicate purchases made within 24 hours
  • Multiple charges for a single transaction
  • Providing proof of duplicate transaction

3.3 Service Not as Described

  • Service materially differs from our advertised description
  • Critical features are missing that were promised
  • Document format is significantly different from what was described

3.4 Processing Time Guarantee

  • If document generation takes longer than 24 hours (excluding payment processing delays)
  • Unexpected delays due to our system maintenance

4. Non-Refundable Cases

The following circumstances do not qualify for refunds:

4.1 Customer Error

  • Providing incorrect company information
  • Entering wrong beneficial owner details
  • Selecting wrong document type
  • Spelling errors or typos in provided information

4.2 Completed Services

  • Documents successfully downloaded
  • Service fully rendered even if not used
  • Documents accepted by CIPC
  • Service cancellation requested after document download

4.3 Change of Mind

  • Deciding you don't need the documents after purchase
  • Finding a cheaper alternative
  • Realizing you made the purchase in error
  • Not understanding the service before purchasing

4.4 Third-Party Issues

  • Payment processor issues
  • Your internet connection problems
  • Browser compatibility issues
  • Email delivery problems

Important: We encourage you to review your information carefully before finalizing your purchase and downloading documents. Once documents are downloaded, refunds are typically not available unless our guarantee applies.

5. How to Request a Refund

Follow these steps to request a refund:

5.1 Contact Us

  1. Send an email to refunds@bodocs.co.za
  2. Include your order number or transaction ID
  3. Clearly state the reason for your refund request
  4. Provide any supporting documentation

5.2 Required Information

Include the following in your refund request:

  • Order Number: Transaction ID or order reference
  • Email Address: The email used for purchase
  • Reason: Detailed explanation of why you're requesting a refund
  • Supporting Documents: Screenshots, rejection letters, error messages
  • Date of Issue: When the problem occurred or was discovered

5.3 Refund Review

We will review your request within 2-3 business days. We may:

  • Ask for additional information or clarification
  • Request to speak with you to better understand the situation
  • Offer to fix the issue instead of issuing a refund
  • Approve or deny the refund based on this policy

6. Refund Processing Timeline

6.1 Standard Timeline

  • Review Period: 2-3 business days for refund eligibility review
  • Processing Time: 1-2 business days after approval
  • Credit Card Refunds: 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days
  • Bank Transfer: 5-7 business days

6.2 Total Timeline

From request to funds appearing in your account: 7-15 business days

Note: Business days exclude weekends and public holidays. Delays may occur during peak periods or if additional verification is required.

7. Partial Refunds

In certain situations, we may offer partial refunds:

7.1 When Partial Refunds Apply

  • Service was partially used or incomplete
  • Minor issues that don't warrant full refund
  • User requested specific feature that wasn't delivered but other features work
  • Mutual agreement between you and our team

7.2 Calculation

Partial refunds are calculated based on:

  • Extent of the issue or missing functionality
  • Amount of service used or received
  • Fair market value of what was delivered versus what was promised
  • Mutual negotiation in good faith

8. Refund Methods

Refunds are processed using the same payment method used for the original purchase whenever possible.

8.1 Credit/Debit Cards

  • Refunds are processed to the original card
  • May take 5-10 business days to appear
  • Contact your card issuer if you don't see the refund after 10 business days

8.2 PayPal

  • Refunds are sent to your PayPal account
  • Processed within 3-5 business days
  • Withdrawal to bank account may take additional time

8.3 Bank Transfer

  • Available if original payment was by bank transfer
  • We'll request your bank account details
  • Processing takes 5-7 business days
  • May incur transfer fees that we will cover

8.4 Currency

Refunds are issued in the same currency as the original payment. Currency conversion rates are based on the rate at the time of refund processing.

9. Service Cancellation

You may cancel your service in the following circumstances:

9.1 Before Document Download

  • Request cancellation within 1 hour of purchase
  • No documents have been downloaded
  • Full refund will be issued

9.2 After Document Download

  • Service is considered delivered
  • Standard refund policy applies (guarantee terms)
  • Change of mind refunds are not available

9.3 Cancellation by BO Docs

  • We reserve the right to cancel services in cases of abuse, fraud, or violation of terms
  • Refunds may be refused if terms are violated
  • Pro-rated refunds may be issued based on circumstances

10. Refund Disputes

If you disagree with our refund decision:

10.1 Appeal Process

  1. Contact us at refunds@bodocs.co.za with "APPEAL" in the subject line
  2. Provide your original order number and our decision
  3. Explain why you believe our decision was incorrect
  4. Submit any additional supporting evidence
  5. Allow 3-5 business days for review

10.2 External Resolution

  • If you're not satisfied with our resolution, you may contact your bank or payment provider
  • We're willing to participate in third-party dispute resolution
  • Contact the South African Consumer Commission if needed

Our Commitment: We resolve all disputes in good faith and strive for fair outcomes. Our customer support team is available to help resolve issues before they escalate.

11. Contact Us About Refunds

For refund requests, questions, or concerns about this policy, contact us:

Refund Requests: refunds@bodocs.co.za

Customer Support: support@bodocs.co.za

General Inquiries: hello@bodocs.co.za

Website: www.bodocs.co.za

Response Time: We respond to refund requests within 48 hours

Foundry One Group

We handle all refunds in accordance with South African consumer protection laws and our commitment to customer satisfaction.

Remember: Our primary goal is your satisfaction. If you have concerns about the service, we want to hear from you and will work to resolve any issues fairly.